I've been getting 500 errors from an API endpoint (https://business.facebook.com/accountquality/ufac/?decision_id=2258158507685914) in business manager, which is preventing me from successfully completing an ID check verification.
Tagging the entire org (@facebook) because we've been trying to get support as paying customers by using feedback forms for almost a month now, with no reply whatsoever.
We've paid facebook thousands of dollars in ads, and we intend to pay more for the ad campaign in September for our new dance school in Ferrara (Italy): we rely almost exclusively on Facebook ads to get clients, and without it we might as well close business.
A few years ago you could even schedule a call with representatives, which helped us more than once with facebook-side bugs: now every contact form seems to end up in /dev/null.
Please, we would really like to get some feedback either through this issue, [email protected] or +393924682693.
A server-side 500 error with no pop-up or visible UI reaction after pressing the "Continue Request" button.
ID verification and account unban, or an explanation for why is the ID being refused.
|Issue Title||Created Date||Updated Date|